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Q: Can I cancel or change my order after I place it?
A: Due to the highly-automated nature of our system, it is impossible to change an order once it is placed. However, there is a 30-minute window once you have placed an order in which it can be cancelled.

If you wish to cancel your order (for instance, if you notice an incorrect shipping address in the confirmation message) then you can cancel it by signing in to your account, and going to the Order History page. If it is within 30 minutes of when you placed the order, you will see a link that you can click to cancel the order.

Please note that once 30 minutes has passed, your order will be processed and it cannot be cancelled.

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Q: Can I ship my order to an international address?
A: Yes, Shutterfly ships internationally. You can send your pictures to friends and family in over 200 countries around the world. Please note that international shipments (outside the US) may be subject to taxes, duties, or other customs fees upon delivery. The recipient is responsible for any such fees at the point of delivery.

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Q: Can I upgrade my order for faster shipping?
A: You certainly can! For domestic shipments, you can change your shipping options on the Order Summary page, just before checkout. Once you submit your order, though, changes to shipping options cannot be made.

Please note that it is not possible to upgrade shipping on international shipments.

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Q: What pictures can I order prints of?
A: You can order prints from any of the pictures that you have added to Shutterfly (or sent in on undeveloped 35mm film rolls), or from any pictures that your friends and family have shared with you.

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Q: What print sizes can I order?
A: Shutterfly offers 4×6, 5×7, 8×10 and uncut sheets of 4 wallet-size prints. We also offer large-format prints (11×14, 16×20, and 20×30).

Note that the sheets of wallet-size prints are 5×7 and are uncut, and each of the four images on the paper has a thin (approximately 1/8") white border. After you cut the sheets yourself, each of the four wallet-sized prints will be 2.5" × 3.5" and each will have a thin white border on all sides that is between 1/16" and 1/8" wide.

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Q: I have items saved in my cart. How do promotions and discounts get applied?
A: Promotions and discounts are time-sensitive, and therefore are not saved with your cart contents if you sign out. However, any current promotions or discounts that you are eligible for can be applied to your order.

Additionally, your discount preferences might not be saved, so be sure to review your discounts when checking out, and be sure your dollar total is what you expect before you place the order.

For full details on how promotions, discounts, and offers work with saved cart items, refer to our cart policy page.

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Q: Do I have to rotate my pictures?
A: No, you don't have to rotate your pictures if you are just ordering prints. However, if you are ordering either Snapbooks or cards, it is very important that you rotate the picture so that it previews correctly. Please note that pictures do not always load into Shutterfly or into albums in a right-side up position. When this happens, you may want to rotate them to the right side up position for easier viewing. When you are on either the View or Enhance page, there is a 'rotate pictures' button that you can use.

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Q: How do I get a closer view of my pictures?
A: Whenever you are on the View, Enhance, Share or Order page in your Shutterfly account, you can click on any thumbnail image and get a larger view. If you do this from the View or the Share page, you will also see additional details about each picture.

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Q: How do I put a message on the back of each print?
A: When you order prints, you will be presented with the opportunity of adding a message on the back of each print during the ordering process.

You can also add a message while you are on the View page of your account. To do this, click 'View' on the green navigation bar. Then click on the thumbnail image of the picture. Click 'Edit title and more' on the right side of the screen. Here you can enter up to two lines of text. Be sure to click the 'Save now' button when you have finished.

When ordering, you can also add messages on the 'Review Order' page. Here you will be able to see all of the pictures you wish to order.

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Q: What if my picture is a non-standard size?
A: If you don't apply the crop tool to your picture yourself, Shutterfly will automatically crop your image to fit the dimensions of the print size you chose. If we have to crop from the sides of the image to make it fit the paper, we crop an equal amount from each side. If we have to crop from the top or bottom of the image, we crop an equal amount from both the top and bottom.

If your picture does not fit the dimensions of the selected print size you can still have your entire picture included on the print. Please select the Custom Crop option in our cropping section and then select the entire image. Once the entire image is selected, please use the "Print Preview" button to preview how your image will look. The appropriate size white border will be included on the print such that the entire image is printed.

Note: Shutterfly determines what edge is the top of the image based on how you've rotated them for display on our Web site. So to get the proper behavior, you should rotate your portrait-mode images so they are displayed right-side up instead of sideways.

For large-format prints (11×14, 16×20, and 20×30) we recommend using the free online cropping tool for every print. To crop 11×14 or 16×20, choose the 8×10 crop shape; for 20×30, use the 4×6 crop shape.

For more information about the free online cropping tool, please refer to our cropping help page.

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Q: Does Shutterfly use secure ordering?
A: Absolutely. We use industry-standard secure server software (SSL) that encrypts all your personal information before it is sent over the internet. That way, your information cannot be read until it reaches our secure server. Read our Privacy Policy for more information.

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Q: Is the address book nickname used in the shipping address?
A: No. The nickname you choose for each person in your address book is only visible in your address book and shopping cart and is never included on orders or share collection emails.

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Q: How can I check the tracking information for my UPS order?
A: If you placed an order using either UPS 2-day or UPS Next Day service, you can track your order online using the UPS tracking information. (Tracking information is not available for regular Standard and Priority shipping.) There are two ways to check the tracking information for your UPS order:

• You can click the link provided in the ship-confirmation email you received
• You can sign in and go to your Order History page; from there, click on the order in question to view the details of that order. There you will find a link that you can click to view the tracking information.