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How to order prints

If you have previously-saved items in your shopping cart, you can simply sign in, click the cart icon, and finish placing your order. To create a new order, click Order Prints on the top green navigation bar, and follow the steps below.

Choose an album
On the Choose an Album page, select the album that contains the pictures you wish to order. This can be done by clicking on the checkbox below the album.

Click on the Next button.

Select pictures
On the Order Pictures page, click on the checkbox under each picture of which you want to order prints. Click on the picture if you want to see a larger view or read details. To choose pictures from a different album, use the pulldown selector (by the album name) or use the link called 'switch albums'.

Click on the Next button.

Select sizes and quantities
The default quantity and size in each order is one 4×6 print. If desired, you can change the quantity and/or size of the prints in your order. To change the quantity and size for everything in the order at once, you can simply use the pulldown boxes at the top of the page. You can also change the quantity and/or size one picture at a time. This is done by entering the quantity desired in the size boxes next to each thumbnail image.

Also located at the top of this page is an option to select which type of paper finish you would like - matte or glossy. You can select which type of paper finish you would like for each size prints by using the pulldown boxes provided.

To remove a picture from your order, you can either change the quantity in the box to zero (which will remove it in the next step), or click Remove.

If you wish to add more pictures to your order, you can do so by clicking the link on the right side of the page called Add more pictures from another album.

By default, the file name of each picture will be printed on the back of each print. You can instead choose to type in your own custom text up to 80 characters. This text will be printed on the prints in this order but will not be saved to your account.

Select recipients
It's easy to send prints to as many people as you want. On the Select Recipients page, simply check the boxes next to the names of the people you want to send prints to. You can customize each recipient's order on the next page. To add someone new to the list, click the Add new address button.

When you are finished selecting recipients, click the Next button.

Review order
On the Review Order page, review the shipping address and edit it if necessary. Also, select a shipping method.

To review or change what will be sent to a particular recipient, click the Review/Change button next to the name of the appropriate recipient. This also enables you to customize what sizes and quantities of prints will be sent to this recipient.

Applying discounts

On the Review Order page, you can also review any discounts that have been applied to your order by clicking on the Review my discounts link. You can also enter a special offer code, if you have one, by clicking on the Enter a special offer code link or the Review my discounts link.

When you are finished reviewing your order, click the Go to Checkout button.

Checkout
Review your billing info (and edit if necessary); enter a gift certificate code if you have one; then choose a payment method (credit card or check) and click Place my order now.

A confirmation and thank you appears letting you know your order has been placed. An order number and further instructions are provided (for instance, instructions on how to cancel your order within the first hour of placing it, or instructions on sending a check for payment). You may want to print this page in order to have a record of your confirmation number. (You will also receive an email containing this confirmation number.)

From the Order Confirmation page, you can order more prints, share the pictures, enhance the pictures, add more pictures, or create cards and more.

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Payment by personal check or money order
Shutterfly accepts payment by personal checks, money orders, or cashier's checks denominated in U.S. dollars.

Please note that it takes longer to receive your order when you pay by check compared to paying by credit card. That's because we need to wait to process your order until we receive and process your payment. This can take up to approximately two weeks.

Paying by check is easy: simple select the "Pay by check or money order" option on the checkout page and click Place my order now. Then make out a check payable to Shutterfly for the full amount of your order. Make sure to write your email address and order number on the check so we can match it to your account. (It is also helpful if you print the Order Confirmation page and include it with your check.) Then send your check to:

Shutterfly, Inc.

Attn: Order Processing Division

2800 Bridge Parkway, Suite 101

Redwood City, CA 94065

Important: we are currently only able to accept checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit ABA routing number pre-printed on the bottom of the check.

Please make sure to send only one check per order. Even if you place multiple orders, we still need to have a single check for each order.

In your order history, orders paid by check will appear as "Waiting for check" until payment is received and processed. At that point, they will be shown as being "In process".

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"Advanced" ordering
If you're new to Shutterfly, we recommend using the regular order process rather than "Advanced ordering". For most customers, you'll find the regular order process includes all the features you'll need to select your pictures, determine sizes and quanitities, and send your prints to one or more recipients. "Advanced order" has been left in place for people that might have used it before we made recent improvements to our order process.

Advanced ordering allows you to prepare a number of envelopes for sending to various people. Each envelope is then listed with quantities and prices on the Order Pictures page.

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Ordering prints from a saved shopping cart

If you have previously-saved items in your shopping cart, you can simply sign in, click the cart icon, and finish placing your order. You will be prompted to fill in any missing information; then you can check out as normal.

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Ordering prints from more than one album
First, choose an album and select the pictures you want from this album. Then click Next to go to the Select Sizes and Quantities page where you will find a link called 'Add more pictures from another album'. Clicking on this link will loop back to the Choose an Album page where you can select a different album. Proceed to the Order Pictures page and select the pictures you want from this second album. Click Next to go to the Select Sizes and Quantities page where you will now see all the pictures you've selected from both albums.

You can add pictures from a third, fourth, etc. album by again clicking the Add more pictures from another album link. Once you are done adding pictures and selecting the sizes and quantities of the prints you want, click the Next button on the Select Sizes and Quantities page to proceed with your order.

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