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Q: What requirements are there for the CD in terms of folders, picture format, etc?
A:In order to process your CD, it must meet the following requirements:

• All picture files are in JPEG (.jpg) format.
• The CD contains only one folder, with all the pictures in it.
• Although this is not a requirement, we highly recommend that your pictures be of high resolution — at least 1024×768.
• The CD must be sent in along with the Mail-in CD service form.

We also strongly recommend packaging the CD in such a way that it won't get damaged in transit. Please note that CDs will not be returned.

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Q: How much does the mail-in CD service cost? Do I have to pay the postage?
A: The mail-in CD service is free; but please note that you are responsible for the postage to mail it in. Please note that CDs will not be returned.

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Q: How do I use the mail-in CD service?
A: To use the mail-in CD service, use our mail-in CD form and send it with your CD to the address listed on that page. Once we receive your CD, we will add the pictures to your account within one to two business days.

Your pictures will be added to a single album (titled with the date on which they were added), and you will be notified. At that point, you can move pictures to different albums, or you can share them, order prints, etc.

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Q: Does the CD get returned to me?
A: CDs will not be returned. Keep this in mind, and be sure to have your pictures backed up before you send in a CD, in case it is damaged (or lost) in transit.

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Q: How long does it take?
A: Once we receive your CD, we will generally have the pictures added to your account within one to two business days.

If you are sending in a CD, please be sure to allow sufficient mailing time (which can be up to 14 days during holiday periods) — especially if you need the pictures in a hurry, such as for holiday cards.

Once we have received your CD and have added the pictures to your account, then our standard processing times apply if you decide to order merchandise.

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Q: Will I be notified when my CD is received/pictures added?
A: We will not notify you when we receive the CD; but we will notify you by email once the pictures are added to your account - usually within one to two business days. This email will notify you that the pictures are ready to be viewed. You can then order prints or other products at your convenience.

Please note that prints or other merchandise will not automatically be ordered for you.

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Q: Can I send in memory cards or other media?
A:Currently, we can only accept CDs that meet the criteria mentioned above. We do not currently accept other media, although we may do so in the future.

Please note that CDs will not be returned.

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Q: Can I automatically get prints ordered from a CD I send in?
A: Once your pictures are added to your account, you will receive an email notifying you that they are ready to be viewed. You can then order prints or other products at your convenience.

Please note that prints or other merchandise will not automatically be ordered for you.

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Q: What happens if Shutterfly has a problem reading my CD?
A: If there is a problem reading your CD or adding the pictures to your account, Shutterfly Customer Service will contact you at the email address your account is listed under.

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Q: How should I package my CD for mailing?
A:Shutterfly is not responsible if your CD gets damaged (or lost or delayed) in transit to us. Therefore, be sure to:

• Provide sufficient postage on your package.
• Write your return address on the envelope.

To protect your CD, we recommend putting it in a plastic jewel case or clamshell case before putting it into an envelope.

We also recommend that you use a padded or cardboard envelope to cushion your CD against damage during shipment. (Many stationery, postal, and office-supply stores sell envelopes/packaging specially designed for shipping CDs.) Please note that CDs will not be returned to you.

Don't forget, the CD must be sent in along with the Mail-in CD service form.

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