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Q: What is the size of the coaster? How big is the image?
A: The size of our coasters are 3 13/16” square (with rounded corners). Your picture will cover the entire surface of the coaster.

Q: How are the coasters sold?
A: Coasters are sold in sets of 4.

Q: Do the coasters have a non-slip backing?
A: Yes, our coasters do contain a non-slip cork backing.

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Q: Do all the coasters have to use the same image?
A: You may select individual images for each coaster.

Q: What file format do you accept for the coasters?
A: Shutterfly only accepts images in JPG format and sRGB colorspace.

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Q: What resolution should my image be? What does it mean if the image for my coasters is “not recommended”?
A: We recommend a minimum resolution of 1024x768 for our coasters. If you receive a “not recommended” warning, then the resolution of your image is too low to produce an acceptable print on the coaster.

(Please note that our recommendations are based ONLY on the overall resolution of your picture, and not on the overall quality or clarity of the original picture. We are not and cannot be responsible for the original picture being blurry or out-of-focus, even if there is sufficient resolution to be ‘recommended’.)

Pictures that fall below our recommended resolution guidelines may look okay when viewed online, but will appear blurry and pixilated — that is, the image will appear blocky, with jagged rather than straight edges — when enlarged and printed.

To check the resolution of your pictures once you have transferred them to Shutterfly, go to the View page and click on the thumbnail image; you will then see a larger version of the picture, with recommended print sizes. Above these, hold your cursor over the lowercase ‘i’. Among the information displayed you will find the resolution.

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Q: What is the processing time for the coasters?
A: Once an order is placed, it is typically processed and shipped within 2-3 business days. For more information on processing times, please visit our Order Status page.

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Q: Can I add a border to the coasters?
A: Since the coasters are square, borders cannot be added.

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Q: Will an invoice arrive with the coasters?
A: Shutterfly understands that orders placed from our site are often sent as gifts. A packing slip is included with all orders shipped; however, it does not include pricing information. Pricing information is sent only to the customer in their order confirmation email. We also offer customers the ability to include gift notes when shipping to other recipients.

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