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Q: How to use borders
A: To add a border, click the green View & enhance button and navigate to a picture. (You can also navigate to the picture when you are in other parts of your account, such as ‘Share online’ and ‘Order prints’.) Look for the Enhance tabs on the right, and click the ‘borders’ option. Choose a category of borders from the pulldown menu; and then experiment until you find one you like. If you add a picture with a border to your order, then you can go back and change the border, and add the new result to your order as well. (The one with the original border will still be there in your order.)

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Q: Why can’t I combine border effects like “Blur” and “Black”?
A: Each border is a specific effect applied to your final print. Multiple borders cannot be combined at this time.

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Q: Can I change the color of the border to something other than black or white?
A: Currently, Shutterfly supports only black or white borders. However, we suggest using an art border if you would like a more colorful border. To do this, just use the pull-down menu to select from our various border sets.

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Q: Can I customize the text for my captions?
A: At this time, Shutterfly does not offer customers the ability to customize the text for their captions. This includeds font type, color, size and justification. Customers can manually justify their text by placing leading spaces either before or after the text.

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Q: Can I place the caption anywhere I want on the picture?
A: Captions can only be placed on the bottom section of the border.

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Q: What products will be able to use the Shutterfly Captions?
A: Shutterfly Captions can be used on any of our print products except for 4x8 Photo Cards, since these cards have their own preset borders.

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Q: Why does my picture get cropped if I choose some borders?
A: Your pictures may be resized to correctly fit some art borders. If your picture doesn’t seem to fit the border correctly, try using the move and zoom buttons beneath the art border thumbnails to reposition your picture and zoom in or out in order to get it positioned just the way you like.

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Q: How do I move my pictures within the borders?
A: Beneath the art border thumbnails are both zoom and move buttons. If your picture doesn’t seem to fit the border correctly, try using the move and zoom buttons beneath the border thumbnails to reposition your picture. You can also zoom in or out in order to get it positioned just the way you like.

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Q: If I cropped my picture, why does it get blown up or expanded when I add a designed border?
A: Your pictures may be resized to correctly fit some art borders. If your picture doesn’t seem to fit the border correctly, try using the move and zoom buttons beneath the border thumbnails to reposition your picture and zoom in or out in order to get it positioned just the way you like.

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Q: Is Shutterfly planning to add more border designs?
A: We frequently do add new borders. Check back regularly for new borders to apply to your pictures.

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Q: Where are those old borders I saw last week?
A: Most borders can be found year-round, but we do change some to match seasonal occasions. You can still access old borders very easily, though!

To do this, click the green View & enhance button and navigate to a picture. (You can also navigate to the picture when you are in other parts of your account, such as ‘Share online’ and ‘Order prints’.) Select the picture you would like to add the old border to, and click the ‘Borders’ tab. Under ‘Choose Style’ there is a drop-down menu. Scroll to the bottom and select the ‘Other…’ option. You will be taken to a page where you can select from other borders.

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Q: How can I request or suggest new types of borders I’d like to see?
A: If you would like to see a particular type of border for certain occasions or holidays, or if you have any other ideas, please send us email feedback with your ideas. Please do not attach actual artwork, we cannot accept it.

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Q: Can I make my own borders to use with my pictures?
A: At this time, only Shutterfly borders can be used with your pictures.

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