Troubleshooting
Click on the upload method you are using for troubleshooting help.
Related pages
Browser (One By One) method, directly from the 'Add pictures' page
Picture Upload Assistant ('Drag and drop your photos here')
Shutterfly Express™ software (for Windows)
Can’t find the answer to your question here? Contact us
Q: Can I install and use both the Picture Upload Assistant and Shutterfly Express™ software?
A: Yes, if you are using the plug-in, you can download and install the Shutterfly Express™ software. The software is complementary to the Picture Upload Assistant and can be used to view and prepare your pictures before you connect to the internet. You can, at any time, switch back and forth between using the Picture Upload Assistant and the Shutterfly Express™ software.
Go to top
Q: What should I do to prepare my images to be transferred to the Shutterfly server?
A: You can use Shutterfly Express™ software to prepare pictures for transfer, or you can use your browser to add pictures one-by-one. In the latter case, there is no preparation necessary.
Go to top
Q: Can I add pictures without using the Picture Upload Assistant or the Shutterfly Express™ software?
A: You certainly can! Although the plug-in and the Shutterfly Express™ software help with large batches of pictures, they are not necessary. To use the regular add method:
First, click 'Add pictures' on the green menu bar.
On the Add pictures page, choose whether you want to create a new album or add to an existing album. Then click the 'Next' button.
Select your pictures from your hard drive using the Browse buttons.
Click on 'Add now' button. Your pictures will begin transferring. A pop-up window informs you of the progress of the transfer. When pictures are fully transferred, a confirmation message appears.
Go to top
Q: How long does it take to transfer pictures from my computer to Shutterfly?
A: Upload time depends on two things:the speed of your Internet connection, and the size of the file. A good rule of thumb for a 56k modem connection is 4 to 6 minutes for a typical 400k image file. Remember that such transfers are asymmetrical - meaning that you can download from the internet faster than you can upload to it, so please be patient. Each picture only needs to be added once, and then you can share or order pictures as often as you wish.
Here are some estimated upload times for a 400k file using other connection speeds:
56k: 4-6 minutes
ISDN/DSL/Cable: less than one minute
T1: 15 seconds
Go to top
Q: How do I know if my pictures were successfully added to my Shutterfly account?
A: At the end of each add session, a pop-up window will appear that will confirm that all the pictures were added successfully to Shutterfly. If your upload session was interrupted you can see what images transfer by clicking on view and looking for the album you created. Then open that album to review the images to want what you originally requested to upload.
Go to top
Q: What if I accidentally quit or close the transfer window before all the pictures are successfully transferred to Shutterfly?
A: If you try to close the transfer window, it will wait until the transfer is finished before it closes.
Go to top
Q: Helpful hints for a more successful adding experience if you are having trouble
A: If you are having trouble adding pictures, you may wish to try one of our other methods (such as the Shutterfly Express™ software). Or if you are using the Picture Upload Assistant or one-by-one method, try clearing your browser cache and cookies:
|
To clear your cache when using Netscape:
• Click on Edit on the browser's top menu.
• Click on Preferences, then open the Advanced section.
• Highlight Cache, and then click on the Clear Memory Cache and Clear Disk Cache buttons. Both caches are cleared.
To remove cookies in Netscape manually:
• Close the Netscape browser.
• On the Desktop, click on My Computer. Click on C/Program/Netscape/User, and default name, e.g. Karl.
Note the folder named "Cache." Delete all files from this folder. This deletion should include the text file called "Cookies." That file will reappear after you begin using your browser again.
To clear the cache in Internet Explorer:
• In the browser's top menu, click on Tools/Internet Options.
• Click on Delete Files under Temporary Internet Files.
To clear cookies manually in Internet Explorer:
• Close the Internet Explorer browser.
• On the Desktop, click on My Computer. Click on C/Windows/Show Files/Cookies.
• Delete all cookie files in this folder. Ignore the configuration file (.dat) if you are unable to delete it.
Shutterfly has tools that allow you to easily reset your Shutterfly cookies. To access the Shutterfly cookie-reset tools, go to http://www.shutterfly.com/help/system_req.jsp. Then:
• Scroll down to the bottom of the page.
• Click on 'Reset Shutterfly cookies'.
• Click on the 'Ok' button.
|
|
