General questions about adding pictures
For questions specific to each upload method, see more questions below.
Adding pictures One By One
Picture Upload Assistant
Shutterfly Express™ software (for Windows)
Related pages
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Q: What is the "Add pictures" section? Is it the same as uploading?
A: Add Pictures is where you can transfer pictures from your computer (or digital camera) to your online Shutterfly account.
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Q: What file formats does Shutterfly accept? Can I add .TIF, .BMP,. GIF or other formats to Shutterfly?
A: Shutterfly currently only accepts .jpg or .jpeg file formats. We do not accept .tif, .bmp, .gif, or any other file formats.
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Q: What colorspace does Shutterfly accept for my images?
A: Shutterfly currently only accepts images in the RGB colorspace. We do not accepts images in the CMYK colorspace at this time.
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Q: What should I do to prepare my images to be transferred to the Shutterfly server?
A: You can use Shutterfly Express™ software to prepare pictures for transfer, or you can use your browser to add pictures one-by-one. In the latter case, there is no preparation necessary.
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Q: Can I transfer my files by FTP?
A: Unfortunately, Shutterfly does not support FTP, and does not have plans to support FTP. Instead please use one of the three upload methods (one-by-one, Picture Upload Assistant, or Shutterfly Express™ Software) to add images to your account.
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Q: How can I tell which upload/adding method I have installed? What is the Picture Upload Assistant and what is the Shutterfly Express™ software?
A: The Picture Upload Assistant works with your browser such as Internet Explorer or Netscape. There will be an area that says drag and drop your pictures into this area with Shutterfly circles on it. The Shutterfly Express™ software can be used off line and allows you to crop, rotate, and add backprinting before adding your images to your online account.
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Q: Can I install and use both the Picture Upload Assistant and Shutterfly Express™ software?
A: Yes, if you are using the plug-in, you can download and install the Shutterfly Express™ software. The software is complementary to the Picture Upload Assistant and can be used to view and prepare your pictures before you connect to the internet. You can, at any time, switch back and forth between using the Picture Upload Assistant and the Shutterfly Express™ software.
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Q: Can I add pictures without using the Shutterfly Picture Upload Assistant or the Shutterfly Express™ software?
A: You certainly can! Although the plug-in and the Shutterfly Express™ software help with large batches of pictures, they are not necessary. To use the regular add method:
First, click 'Add pictures' on the green menu bar.
On the Add pictures page, choose whether you want to create a new album or add to an existing album. Then click the 'Next' button.
Select your pictures from your hard drive using the Browse buttons.
Click on 'Add now' button. Your pictures will begin transferring. A pop-up window informs you of the progress of the transfer. When pictures are fully transferred, a confirmation message appears.
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Q: How long does it take to transfer pictures from my computer to Shutterfly?
A: Upload time is dependent on the speed of your Internet connection, but a good rule of thumb for a 56k modem connection is 4 to 6 minutes for a typical 400k image file. Remember that such transfers are asymmetrical - meaning that you can download from the internet faster than you can upload to it, so please be patient. Here are some estimated upload times for other connection speeds:
56k: 4-6 minutes
ISDN/DSL/Cable: about one minute
T1: 20 seconds
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Q: How do I know if my pictures were successfully added to my Shutterfly account?
A: At the end of each add session, a pop-up window will appear that will confirm that all the pictures were added successfully to Shutterfly. If your upload session was interrupted you can see what images transfer by clicking on view and looking for the album you created. Then open that album to review the images to want what you originally requested to upload.
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Q: While pictures are transferring from my computer to Shutterfly, can I continue to use my browser?
A: You can continue to use your browser while adding pictures, but for the fastest and smoothest tranfers, we recommend that you do not. (Also, if you do decide to use your browser while adding pictures, be sure you do not sign out of your account or close the browser window that you are using for adding pictures to your Shutterfly account. Open a new browser window.)
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Q: Helpful hints for a more successful adding experience if you are having trouble
A: If you are having trouble adding pictures, try clearing your browser cache and cookies:
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To clear your cache when using Netscape:
• Click on Edit on the browser's top menu.
• Click on Preferences, then open the Advanced section.
• Highlight Cache, and then click on the Clear Memory Cache and Clear Disk Cache buttons. Both caches are cleared.
To remove cookies in Netscape manually:
• Close the Netscape browser.
• On the Desktop, click on My Computer. Click on C/Program/Netscape/User, and default name, e.g. Karl.
Note the folder named "Cache." Delete all files from this folder. This deletion should include the text file called "Cookies." That file will reappear after you begin using your browser again.
To clear the cache in Internet Explorer:
• In the browser's top menu, click on Tools/Internet Options.
• Click on Delete Files under Temporary Internet Files.
To clear cookies manually in Internet Explorer:
• Close the Internet Explorer browser.
• On the Desktop, click on My Computer. Click on C/Windows/Show Files/Cookies.
• Delete all cookie files in this folder. Ignore the configuration file (.dat) if you are unable to delete it.
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Shutterfly has tools that allow you to easily reset your Shutterfly cookies. To access the Shutterfly cookie-reset tools, go to http://www.shutterfly.com/help/system_req.jsp. Then:
- Scroll down to the bottom of the page.
- Click on 'Reset Shutterfly cookies'.
- Click on the 'Ok' button.
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